Return Policy – Alex Helmet

At Alex Helmet, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return policy that allows you to return or exchange your purchase within a certain timeframe.

Return Window

You may return or exchange your purchase within 30 days from the date of delivery. To be eligible for a return or exchange, the item must be in its original condition with all tags and accessories included.

Return Process

To initiate a return, please follow these steps:

Contact our customer service team via email at [email protected] or by phone at (616) 607-8506 to obtain a
Return Merchandise Authorization (RMA) number.
Pack the item securely in its original packaging and include all tags and accessories.
Ship the item back to us at the address provided by our customer service team.
Once we receive the item, we will process the return or exchange within 3-5 business days.

Refund and Exchange

We offer a full refund or exchange for items that are returned in their original condition. Refunds will be issued in the original payment method. If you would like to exchange your item for a different size or style, please contact our customer service team to arrange for the exchange.

Shipping

The customer is responsible for return shipping costs. If you would like to exchange your item for a different size or style, we will provide a prepaid return shipping label.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible.