At Alex Helmet, we stand behind the quality of our products. To ensure customer satisfaction and peace of mind, we offer a warranty on all helmets purchased through our website.
Warranty Coverage
- Duration: Our helmets come with a warranty period of one year from the date of purchase.
- What is Covered: The warranty covers defects in materials and workmanship under normal use. This includes issues such as:
- Structural defects
- Malfunctioning components
- What is Not Covered: The warranty does not cover:
- Damage caused by misuse or neglect
- Wear and tear from normal use
- Accidental damage or impacts
- Modifications made to the helmet
Claims Process
To make a warranty claim, please follow these steps:
- Contact Us: Reach out to our customer service team via email at [email protected] or call us at (616) 607-8506.
- Provide Evidence: Include your order number, a description of the issue, and photos of the defect.
- Return Instructions: If your claim is approved, we will provide instructions for returning the helmet for inspection.
Resolution
Upon inspection, if the warranty claim is validated, we will offer a replacement helmet or a refund based on the original purchase price.
Additional Information
This warranty is exclusive and in lieu of any other warranties, expressed or implied. For any questions regarding our warranty policy, please feel free to contact us.
Thank you for choosing Alex Helmet! Your safety is our priority.